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Animal Planets – Limited Health Guarantee

Animal planet hopes that you will enjoy you new pet for many years to come. We have taken the necessary steps to ensure that your pet arrives healthy. Please read the guarantee thoroughly and understand exactly the procedure that needs to be followed from the regular receiving – check up to ensure the pets wellbeing and validation of the guarantee to any claim that has to be made.

  1. The purchaser must have the pet examined by a licensed veterinarian within two (2) normal business days of the receiving. Weekends and public holidays are excluded as they are not seen as normal working days. We do however recommend that you get the pet to the vetenarian as soon as possibly convenient within the time frame.
  2. Animal planet must be informed immediately of the examinations result. Once your pet receives a clean bill of health please email and contact your sales person – If there is health issues then also emails the report and contact your sales person. The failure of this will result in the cancellation of this guarantee.
  3. Animal planet guarantees the pet against fatal virus for 72 hours. These include Distemper, Parvo and Corona. It does NOT include Coccidia, Giardia, and Kennel cough which are caused by bacteria and not life threatening.
  4. If the Pet is diagnosed with the above mentioned fatal virus diseases within 72 hours, Animal planet should be informed immediately and we will take BACK the pet and proceed as per Section 7. In case the client insists to treat the pet on his behalf, it is up to him. We will NOT refund any medical claims.
  5. This guarantee covers your pet until 3 days after purchase against death. Within this time any noticed health issues must be reported immediately to us and we can advise and assist. If the puppy dies within 3 days. The purchaser will pay to have it autopsied to ascertain reason.
  6. An official autopsy report including the pet’s date of birth, registered name/number and microchip number must be scanned and emailed to us as soon as the results are made available but not longer than 2 weeks. Only if the reason is genetic or congenital, Animal planet will replace the pet. Before any claim is granted animal planets licensed veterarian or a specialist will have to view and approve the validity of the claim.
  7. Animal planet will provide a replacement pet of equivalent value as soon as availability permits within 2 months.
  8. Animal planet will not be responsible for vetenarian fees or costs. The purchaser is aware that owing a pet means trips to veterinarian and understands that he/ she will be responsible for all payments. Veterinarian care including vaccines, deworming and heart worm treatment plus regular checkups are all part of owing a pet and small problems should be treated before escalating in to bigger ones. The guarantee will not cover neglect or improper care by the purchaser.
  9. The purchasers agree to feed the pet with premium pet food and not allow the pet to become obese. Animal planet advises to keep the new pet separate from other pets in and out of the house until the veterinarian has given it a clean bill of health.
  10. The pet purchased should be only Re Vaccined inUAE only after 2 weeks of Purchase once the Pet Settles down in New Environment.
  11. Animal planet will not be responsible for temperament issues as they can be caused by lack of training, discipline or proper pet socialization which is determined by every pet’s personality.
  12. In Case the purchaser wishes to return the pup under special circumstances within a 2 weeks, we can back the pet paying ONLY 20 percent of the total Value of the Pet.
  13. In event of any litigation in connection with this Guarantee, animal planet will be paid reasonable attorney fees by the purchaser. This contract is valid only for the original purchaser.