Before bringing a puppy home Animal Planet UAE wants you to know that owning a puppy means frequent visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.

At Animal Planet UAE, we do everything we can to make sure your puppy is as healthy as possible when s/he arrives, but puppies are living breathing animals which means health issues do arise from time to time despite our best efforts. This guarantee describes Animal Planet UAE’s commitment to you if a health issue arises with your puppy.

• What does this guarantee cover?

Before your puppy comes home he or she has undergone an extensive veterinary health check and his/her breeder has followed our vaccination and deworming protocols. This guarantee covers health issues that may arise after the arrival of your puppy. This guarantee only covers puppies who are delivered [and have continually resided] within United Arab Emirates

1.  If, within 14 days of arrival, your puppy is found to have a contagious disease, illness, or parasite infection, Animal Planet UAE will provide you with reimbursement of reasonable and customary veterinary bills to treat such condition up to the purchase price of your puppy.
2. If within 2 weeks from the date of arrival from Animal Planet UAE, your dog is found and certified by two duly licensed doctors of veterinary medicine (any reference herein to a “veterinarian” shall be assumed to mean a “licensed doctor of veterinary medicine”) of your choosing to have a congenital or hereditary condition which adversely affects the health of the dog, and if Animal Planet UAE is notified within five business days of the first veterinarian’s determination, Animal Planet UAE will provide a replacement puppy of equivalent value or reimbursement of reasonable, documented, actually incurred veterinary expenses associated with such diagnosed condition up to the purchase price of your puppy.

• What is not covered?

The following are not covered by this Guarantee:

1. Cost of regular veterinary care, food, medicine, supplements, training, grooming, cleaning, or other costs of raising and owning a puppy.
   1. Injuries or accidents, including, but not limited to, ingestion of foreign matters, choking, falls, scrapes, bumps, bruises, bug bites, human inflicted injuries, run-aways, car related injuries, injuries, and illness or injury resulting from or related to veterinary procedures (e.g. spay or neuter procedures, tail docking, etc.).
   2. Behavior, personality, or temperament traits including, but not limited to potty training, chewing, Excessive barking, digging, etc.
   3. Appearance, size, or other physical characteristics, breed standards, or aesthetic preferences.
   4. Hip dysplasia diagnosis in breeds that are known to be prone to hip dysplasia and are overweight or over exercised.
   5. Results of genetic testing.
   6. Contagious illnesses or parasites that are diagnosed more than 7 days after puppy’s arrival.
   7. Hereditary diseases diagnosed more than 10 years after puppy’s arrival.
   8. Any health claims diagnosed more than one year after puppy’s arrival.
   9. Any of the following conditions diagnosed at any time – Cherry Eye, Entropion, “loose hips”, skin allergies, elongated soft palate, small trachea, stenotic nares, and other normal conditions
   10. No Exceptions made for Cases Like Landlord Refusal or Allergy of a Family Member towards the pet or Compatibility with other pet

• What are your obligations?

YOU MUST FULFILL THESE OBLIGATIONS, AS EXPLAINED HEREIN, OR THIS HEALTH GUARANTEE WILL TERMINATE AND BECOME NULL AND VOID.

New Puppy Exam: You must have your puppy examined by a licensed veterinarian within three (3) business days of the arrival of your puppy. A copy of the medical record from this examination for the NPE must be sent to AnimalPlanet UAE by e-mail to sales@animalplanet-uae.com  or animalplanetalain@gmail.com within four (4) days of the arrival of your puppy.

1. 1. No Vaccines for 14 Days: Your puppy will arrive up to date on vaccinations. To avoid over-vaccination, you should not vaccinate the puppy within the first fourteen (14) days after your puppy’s arrival.
   2. Regular Veterinary Care: You must visit a licensed veterinarian on a regular basis and ensure your dog receives proper health checkups and timely inoculations.
   3. Appropriate exercise: All dogs need regular exercise and stimulation. You should speak to your veterinarian about the appropriate amount of exercise for your particular puppy at each stage of its life. In particular, you should be careful to avoid over-exercising your puppy during its growth period.
   4. Healthy Diet: Your puppy will arrive with information about the type of food it has been fed so far [and a small amount of that food]. If you plan to transition to a new food, you should do so gradually to allow your puppy a chance to acclimate to the new food. You should follow a recommended nutritional program, including feeding only premium dog foods and veterinarian approved supplements. You should be careful not to under or over feed your puppy and, in particular, if your puppy’s breed is prone to hip dysplasia be careful not to over-feed your dog.
   5. No breeding: Your puppy is intended to be a companion dog; do not breed your dog. If your dog is bred, this Health Guarantee shall terminate and become null and void. Your puppy should be spayed or neutered at an age deemed appropriate by your veterinarian.

• How to file a claim

If you have complied with the requirements in Section 1&2 of this Guarantee and your puppy experiences a health issue that you believe may be covered under this Guarantee, you should notify Animal Planet UAE immediately by emailing us at sales@animalplanet-uae.com  or calling us at 0097150 8063522. If possible, you should include a copy of the health records associated with your puppy’s diagnosis and any other information you have about the health issue. After receiving the information you have provided, Animal Planet UAE will work with you to obtain any additional information we need to review your claim. In case of severe knee, elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with: registered name and/or number, name of the veterinarian or hospital making the film, date of radiograph taken. Furthermore, the radiograph and report must meet the standard submission requirements of the Orthopedic Foundation for Animals.

Once Animal Planet UAE has received all necessary documentation regarding the diagnosis and associated costs, including a necropsy if the puppy passes away, a member of the Animal Planet UAE Health Team will review your claim and determine whether and to what extent it is covered under this guarantee. Because of the detailed nature of the documentation needed to review these claims, this process can take several days to complete.

Animal Planet UAE reserves the right to, at any time during the claim review process, obtain an additional opinion by a veterinarian of Animal Planet UAE’s choosing to review any diagnosis submitted in connection with a claim under this guarantee.

• Who can file a claim?

Only the original purchaser of the puppy from Animal Planet UAE can file a claim under this Guarantee. In other words, this guarantee is not transferable

What if we have a dispute?

FOR THE AVOIDANCE OF ANY DOUBT, PARAGRAPHS 10 AND 11 IN THE TERMS AND CONDITIONS OF SALE RELATING TO MANDATORY ARBITRATION SHALL APPLY TO ANY CLAIMS ARISING UNDER, OR RELATING TO, THE TERMS OF THIS HEALTH GUARANTEE.

If you are entitled to a credit or replacement puppy and decline to use such credit or receive such replacement puppy, Animal Planet UAE shall be under no further obligation and it shall be deemed that you have released Animal Planet UAE from any and all further claims and waived any rights to pursue any claims against Animal Planet UAE.

• Definitions:

Veterinarian – A doctor of veterinary medicine licensed by the applicable state licensing authority.

Purchase Price – The “Purchase Price” of the puppy is simply the purchase price and does not include taxes, shipping, health certificate and veterinarian costs, shipping crate or any additional costs or expenses incurred or asserted by the you.